Privacy Policy
Last updated: February 2025
1. Information We Collect
We collect information you provide directly to us, including:
- Contact information (email address)
- Order details (recipient name, relationship, occasion, stories)
- Payment information (processed securely by Stripe)
- Behavioral data: Information about how you interact with our website, including mouse movements, clicks, and scrolling patterns.
2. How We Use Your Information
We use the information we collect to:
- Create and deliver your personalized song
- Process payments and send order confirmations
- Communicate with you about your order
- Improve our services
3. Information Sharing
We do not sell, trade, or rent your personal information to others. We may share information with:
- Service providers who assist in delivering our services
- Payment processors (Stripe) for secure transactions
- Law enforcement when required by law
4. Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. Song files are retained for 90 days after delivery, after which they may be deleted.
6. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
7. Cookies
We use cookies and similar technologies, including Microsoft Clarity and Microsoft Advertising, to capture how you use and interact with our website. This includes behavioral metrics, heatmaps, and session replays to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at hello@customelody.com.